Exchange, Cancellation and Refund policy (other conditions also)
- If the order is placed, and the customer wants cancellation, and the parcel is not shipped then cancellation can be done and a refund will be made after deducting 20% value.
- If the order is placed and parcel is shipped then order cannot be canceled and refund cannot be made.
- We ensure the packing is secured and 925 Silver is hallmarked and Moissanite is with certification. Also our product is checked twice before packing so that the order is the same as per customer wishes, so the wrong product is never reaches to customers.
- Sometimes in international shipping, parcels may get delayed. Generally it takes 7-10 days to ship all over the world. but sometimes as the customs are involved and rules change every time the parcel may get delayed till 30 days in a rare cases.
- Goods at wholesale price and international shipping are involved so there is no exchange or return after the goods have reached to customer.
- Sometimes some particular designs may be out of stock. That particular order may take 7 days in making , and after that it will be shipped.
- If the order is ready then it will be shipped in 2 days after the order is received.